ShareWay Support Hub
We are committed to providing reliable, fast support for every commuter in our community.
Direct Email Support
Reach our engineering and support team directly for assistance with your account or trips.
info.ShareWay@gmail.comResponse Expectations
Our average response time for support inquiries is under 24 hours Monday through Friday.
SLA < 24 HoursAccount Deletion
Google Play compliant self-service data and account deletion. Request permanent removal anytime.
Submit Deletion Request →How to Report a Bug
If you experience an issue in the ShareWay mobile app, please include the following details in your email to expedite resolution:
- Your device model (e.g. Pixel 8, Samsung S23, iPhone 15) and OS version
- ShareWay app version (found in Settings → About)
- A step-by-step description of what happened
- Screenshots or screen recordings of any error messages
Send reports to: info.ShareWay@gmail.com
Feature Requests
We build ShareWay alongside our commuter community. If you have an idea for a new feature or improvement:
- Explain the problem or friction point you want solved
- Describe how you envision the feature working in daily use
- Send your feedback to info.ShareWay@gmail.com